• Mon - Fri: 8:00 - 17:00

Incident Investigation and Management (Root Cause Analysis)                                                    

Learn how to investigate incidents and apply root cause analysis techniques to prevent recurrence. Practical incident investigation training in South Africa.

  • Online – Microsoft Teams
  • 16 – 17 March 2026
  • b
    2 CPD  Points
  • Price : R 8 999.00
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Incident Investigation and Management (Root Cause Analysis) Training

LEARNING OUTCOMES

After successfully completing this course, you will be able to:

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Understand legal and organisational requirements for incident investigation

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Apply structured incident investigation methodologies

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Distinguish between direct, indirect, and root causes

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Use root cause analysis tools such as 5 Whys, Fishbone (Ishikawa), and Fault Tree Analysis

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Collect and preserve evidence effectively

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Conduct witness interviews and analyse human factors

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Prevent recurrence through effective incident management systems

Introduction to Incident Investigation

  • Purpose and importance of incident investigation

  • Legal and regulatory requirements (OHS Act)

  • Types of incidents: injuries, near misses, property damage, environmental events

  • Management responsibilities and accountability

Incident Response and Evidence Preservation

  • Immediate response and scene control

  • Medical response and emergency actions

  • Evidence identification and preservation

  • Incident notification and reporting requirements

Investigation Techniques and Data Collection

  • Investigation planning and team selection

  • Witness interviewing techniques

  • Human factors and behavioural considerations

  • Document review and timeline reconstruction

Root Cause Analysis Methodologies

  • Understanding causation models

  • Direct, underlying, and root causes

  • 5 Whys technique

  • Fishbone (Ishikawa) diagrams

  • Fault Tree Analysis

  • Selecting the appropriate RCA method

Developing Corrective and Preventive Actions

  • Linking causes to corrective actions

  • Evaluating effectiveness of controls

  • Preventive strategies and hierarchy of controls

  • Monitoring and follow-up

Incident Reporting, Management & Continuous Improvement

  • Writing professional incident investigation reports

  • Legal defensibility and record keeping

  • Management review and communication

  • Integrating findings into safety management systems

  • Lessons learned and organisational learning