• Mon - Fri: 8:00 - 17:00

ISO 9001:2015 Quality Management System (QMS) Implementation

This course provides a practical, step-by-step guide to implementing, maintaining, and improving an ISO 9001:2015 Quality Management System (QMS).

  • Online – Microsoft Teams
  • 26 – 27 May 2026
  • b
    2 CPD  Points
  • Price : R 8 999.00
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ISO 9001:2015 Quality Management System Internal Auditor

LEARNING OUTCOMES

After successfully completing this course, you will be able to:

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Understand the structure and intent of ISO 9001:2015

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Interpret and apply the clauses and requirements of the standard

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Implement a process-based Quality Management System

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Identify organisational risks and opportunities using risk-based thinking

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Develop and control documented information

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Establish performance monitoring, KPIs, and management review processes

Introduction to ISO 9001:2015

  • What is ISO 9001 and why it matters

  • Benefits of implementing a QMS

  • ISO standards structure (Annex SL – High Level Structure)

Context of the Organisation (Clause 4)

  • Role of top management

  • Quality policy and objectives

  • Organisational roles, responsibilities, and authorities

Leadership & Commitment (Clause 5)

  • Role of top management

  • Quality policy and objectives

  • Organisational roles, responsibilities, and authorities

Planning the QMS (Clause 6)

  • Risk-based thinking

  • Identifying risks and opportunities

  • Quality objectives and planning to achieve them

  • Change management

Support & Resources (Clause 7)

  • Competence, training, and awareness

  • Communication requirements

  • Documented information (procedures, records, control)

Operation & Process Control (Clause 8)

  • Operational planning and control

  • Customer requirements and communication

  • Design and development controls

  • Control of external providers

  • Production and service provision

  • Nonconforming outputs

Performance Evaluation (Clause 9)

  • Monitoring, measurement, analysis, and evaluation

  • Customer satisfaction

  • Internal audits

  • Management review

Improvement (Clause 10)

  • Nonconformities and corrective actions

  • Continual improvement

  • Using data to improve performance

ISO 9001 Certification & Audits

  • Certification process explained

  • Preparing for external audits

  • Common non-conformities and how to avoid them

  • Maintaining certification